IV. Return & Refund
Here at Ginault we strive for excellence and precision with each built, and we want our customers to be 100% happy with the timepieces received. Therefore due to this unyielding and prominent nature of our demand for quality, we are only able to accepts Returns/Exchanges in UNUSED condition, meaning the original protective plastics UN-REMOVED, watch UNDAMAGED, and UNALTERED within 7 days of receiving the package.
A RETURN FEE of 10% per order will be charged for all refunds. If you are not satisfied with your purchase, please contact US within 7 days upon receiving the watch for instructions to return. All refunds will be processed using the original payment method, minus the return fee.
The truth is we are confident that if you have a good judgement of quality you will identify with Ginault’s craftsmanship immediately. Although we are a micro company, we are a team assembled from professionals with true passion in this craft. The amount of time, money, tears and sweat invested in making each Ginault timepiece are tremendous. Within every Ginault timepiece, we infused a fraction of our souls in it.
Full refunds (including original shipping fees) will be processed for items that are returned to Ginault due to factory defects ONLY.